Tom Buckley

Director, Global Technical Services
Boston Scientific

Check out the incredible speaker line-up to see who will be joining Tom.

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Day Two: Next Generation Support: Re-Assessing Your Service Culture

Thursday, November 2nd, 2017

11:50 Morning Roundtable Discussions

1. Service Bundling – How to Ensure Service Value is Recognized
Tom Buckley, Director, Global Technical Services, Boston Scientific

2. What Creates Customer Loyalty?
Christian Eras, Vice President Global Service, Ziehm Imaging

3. Next Generation Support as a Corporate Objective –Building the Business Case
Steve Lightstone, Vice President of Sales, CaseBank

4. Technology Roadmap to Transform Service Operations
Joe Beal, VP Service Process & Operations, Hill-Rom

5. Are You Ready for 15 Minutes SLA’s?
Tom Bowe, Global Industry Leader, IFS

6. The Changing Face of the Field Engineer– What Skillsets Will Make them Successful in the IOT Environment
David Bisciotti, Global Operation, Vice President Customer Service, Varian

7. It’s a Whole New World: Best Practices for Standardizing Your Service in Foreign Markets
Amos Schneller, Vice President Customer Support, Medivators