Tom Bowe

Industry Director for Enterprise Service Management
IFS

Tom Bowe is the Industry Director for Enterprise Service Management at IFS. Tom has an extensive background in service management. Most recently he headed up the Research and Development of the IFS Field Service Management solution as VP of R&D. Prior to joining IFS, he worked at Oracle/Siebel, and additionally has over ten years of service experience from GE Healthcare. Tom holds a Bachelor in Electrical Engineering degree from Marquette University and an MBA from Northwestern Kellogg School of Management.

Check out the incredible speaker line-up to see who will be joining Tom.

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Day Two: Next Generation Support: Re-Assessing Your Service Culture

Thursday, November 2nd, 2017

09:40 Are You Ready for 15 Minutes SLA’s?

Trends like IoT are changing the way the medical industry approaches service. Is your field force prepared for the future? Tom Bowe, Industry Director of Enterprise Service Management at IFS, discusses how you can prepare for new service expectations and shares how IFS customer Sysmex successfully uses IoT and field service management software to deliver superior service.

11:50 Morning Roundtable Discussions

1. Service Bundling – How to Ensure Service Value is Recognized
Tom Buckley, Director, Global Technical Services, Boston Scientific

2. What Creates Customer Loyalty?
Christian Eras, Vice President Global Service, Ziehm Imaging

3. Next Generation Support as a Corporate Objective –Building the Business Case
Steve Lightstone, Vice President of Sales, CaseBank

4. Technology Roadmap to Transform Service Operations
Joe Beal, VP Service Process & Operations, Hill-Rom

5. Are You Ready for 15 Minutes SLA’s?
Tom Bowe, Global Industry Leader, IFS

6. The Changing Face of the Field Engineer– What Skillsets Will Make them Successful in the IOT Environment
David Bisciotti, Global Operation, Vice President Customer Service, Varian

7. It’s a Whole New World: Best Practices for Standardizing Your Service in Foreign Markets
Amos Schneller, Vice President Customer Support, Medivators