Ted Steffner

Ok, at this point of the day, you’ve seen the slides & you’ve plugged into the panels. But now you’re ready to get involved. You’re ready to share your own service challenges, successes & failures. And at Field Service Medical, you’re in control of the conversation. Since our inception four years ago, our unique, peer-to-peer tables have been the star of the show. As part of a small group, you’ll hear how other manufacturers are getting to grips with service & support. You’ll be inspired to take their approaches back to your workplace. And you’ll have fun doing it. Every 30 minutes, we’ll tackle a new topic with a new expert host. Enjoy!

1. How to Differentiate Your Company Through Service Excellence, Not Product
Duncan Heal, Managing Director/CEO, Market Intelligence International
Evans Manolis,.President, Market Intelligence International

2. Service In A Highly Regulated Environment
Greg Camara, Enterprise Sales Manager, Coresystems

3. Enhancing Field Service with Mobile Merged Reality and Virtual Presence
Drew Deaton, CEO, Help Lightning

4. Transforming Medical Device Field Service across Platforms, Systems and Oceans
Heather White, Director of Client Delivery, ForeFront

5. Integrate, Don’t Isolate: Integrating Powerful New Technology and Analytics to Improve Customer Experience and Increase Productivity
Ted Steffner, FieldOne Solutions Specialist, Microsoft

6. Using Product and Service Data as a Strategic Asset
Carter Gentry, Senior Director of Delivery, ServiceSource
Pete Geoly, Senior Manager of Solutions Marketing, ServiceSource

7. Are you being Servitized? Let's Discuss Servitization and its Enabler - The Internet of Things
John Danese, Senior Director, Life Sciences IBU, KPIT

Continuation of earlier roundtables:

1. How to Differentiate Your Company Through Service Excellence, Not Product
Duncan Heal, Managing Director/CEO, Market Intelligence International
Evans Manolis,.President, Market Intelligence International

2. Service In A Highly Regulated Environment
Greg Camara, Enterprise Sales Manager, Coresystems

3. Enhancing Field Service with Mobile Merged Reality and Virtual Presence
Drew Deaton, CEO, Help Lightning

4. Transforming Medical Device Field Service across Platforms, Systems and Oceans
Heather White, Director of Client Delivery, ForeFront

5. Integrate, Don’t Isolate: Integrating Powerful New Technology and Analytics to Improve Customer Experience and Increase Productivity
Ted Steffner, FieldOne Solutions Specialist, Microsoft

6. Using Product and Service Data as a Strategic Asset
Carter Gentry, Senior Director of Delivery, ServiceSource
Pete Geoly, Senior Manager of Solutions Marketing, ServiceSource

7. Are you being Servitized? Let's Discuss Servitization and its Enabler - The Internet of Things
John Danese, Senior Director, Life Sciences IBU, KPIT