Rick Brandl

Rick Brandl is the Senior Director of Service Operations for Medtronic Surgical Technologies, a division of Medtronic.

Rick is responsible for global field and factory service, technical service, contact centers and the service program management office.  In addition to his day job, he oversees the Service Operations Council for all of Medtronic with the goal of improving service across the newly integrated Medtronic and Covidien teams.  Over his career, Rick has worked in most business functions directly and enjoys taking a broad multi-functional view of issues and bringing a global mindset to service.  He has a passion for continuous improvement and in getting projects across the finish line.

Prior to joining Medtronic, he spent 19 years at Datex-Ohmeda/GE Healthcare in the USA and Finland in a variety of positions focused on anesthesia machines and patient monitoring. 

His current focus is to further the Medtronic Mission of alleviating pain, restoring health and extending life by improving customer satisfaction, growing the Medtronic service business and developing the next generation of service leaders.