Mark Kazemi

Associate Director, Americas Field Service
Affymetrix

Mark Kazemi is the Associate Director of Americas Field Service at Affymetrix, heading both North and South America’s Service teams. Affymetrix provides life science and molecular diagnostic products that enable customers to perform genetic research and diagnostic testing. Mark’s team supports customers in the Academic, Clinical, Biotech, and Pharmaceutical industries. Mark has over 15 years of experience as both a field engineer and leader of the team. He holds a Bachelor’s of Science degree from Boston University and a Master’s of Science Degree from Worcester Polytechnic Institute in Biomedical Engineering.

Check out the incredible speaker line-up to see who will be joining Mark.

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Day Three: The Role of Your Customer in an Increasingly Connected World

Saturday, December 2nd, 2017

09:50 Managing Your Customer Relationships: How to Develop Loyal and Lasting End-User Partnerships

Fully engaged customers lead to more loyal customers which lead to increased profitability. Our panel of experts will discuss appreciating your customer at a deeper level and streamlining internal work-forces and procedures to increase end-user efficiency. They will look at:

- Preparing to shift mindsets from “how did our technicians do” to “how are our customers doing”
- Leveraging the intersection of performance and customer satisfaction to ensure your service delivery is properly balanced to your customers’ needs
- Reducing the amount of effort that a customer has to take from first call to delivery