Field Service Medical 2016 (past event)
February 16 - 18, 2016
Contact Us: 1.888.482.6012
Mario Guendelman
Service Director
Medivators Inc
Check out the incredible speaker line-up to see who will be joining Mario.
Download The Latest AgendaDay Two: Next Generation Support: Re-Assessing Your Service Culture
Thursday, November 2nd, 2017
16:00 Roundtable Discussions
Ok, at this point of the day, you’ve seen the slides & you’ve plugged into the panels. But now you’re ready to get involved. You’re ready to share your own service challenges, successes & failures. And at Field Service Medical, you’re in control of the conversation. Since our inception four years ago, our unique, peer-to-peer tables have been the star of the show. As part of a small group, you’ll hear how other manufacturers are getting to grips with service & support. You’ll be inspired to take their approaches back to your workplace. And you’ll have fun doing it. Every 40 minutes, we’ll tackle a new topic with a new expert host. Enjoy!
1. The IoT Service Revolution: Discover The Impact of Service in a World of Connected Medical Devices
Michael Anderson, Senior Director, SLM Solution Management, PTC
2. eLearning: How to Best Train Your Employees On Demand Carrie Hahn, Global Services Program Manager, Medtronic
3. How to Differentiate Your Service from Your Competition Mario Guendelman, Service Director-West Region, Medivators
4. Pinpointing Quality Metrics To Ensure A Superior Call Center Innovation Spotlight Joseph Sorci, Director, Technical Services, Arjohuntleigh
5. Aftermarket Parts … What Is Your Strategy?
Stacy Blakley, Services Sales Director | SmartCare™ Service, Hill-Rom
6. Margin Erosion – How is Your Service Value Proposition Counter-Balancing Customer Cost Pressures to Simply Reduce Price of Service Coverage?
Michael Smethy, Director, Service Business Management, DX Division, Siemens Healthcare
7. The Impact of Uptime: Using Machine Analytics to Optimize Supplier, Provider and Patient Outcomes
Bhaskar Banerjee, Chief Solutions Officer, OnProcess Technology
1. The IoT Service Revolution: Discover The Impact of Service in a World of Connected Medical Devices
Michael Anderson, Senior Director, SLM Solution Management, PTC
2. eLearning: How to Best Train Your Employees On Demand Carrie Hahn, Global Services Program Manager, Medtronic
3. How to Differentiate Your Service from Your Competition Mario Guendelman, Service Director-West Region, Medivators
4. Pinpointing Quality Metrics To Ensure A Superior Call Center Innovation Spotlight Joseph Sorci, Director, Technical Services, Arjohuntleigh
5. Aftermarket Parts … What Is Your Strategy?
Stacy Blakley, Services Sales Director | SmartCare™ Service, Hill-Rom
6. Margin Erosion – How is Your Service Value Proposition Counter-Balancing Customer Cost Pressures to Simply Reduce Price of Service Coverage?
Michael Smethy, Director, Service Business Management, DX Division, Siemens Healthcare
7. The Impact of Uptime: Using Machine Analytics to Optimize Supplier, Provider and Patient Outcomes
Bhaskar Banerjee, Chief Solutions Officer, OnProcess Technology