Jose Robledo

José has been working for the last 15 years at different Medical Companies specifically, at Medical Technical Service areas in different positions. He is currently the Med Technical Service Manager for Carl Zeiss in Mexico and Central America whose principal objective is the improvement of Customer Satisfaction but seeing it as a Service Experience for Customers. He is also responsible of soft skills training for engineers from Med, IMT and Micro areas in Carl Zeiss Mexico and Carl Zeiss Iberia (Spain). José has a Biomedical Engineering degree and a Master in Person-Centered Approach both obtained at Iberoamerican University (Universidad Iberoamericana) in Mexico City. Currently He is studying a PHD in Person-Centered Approach. He also has some certifications related with group facilitation, parents facilitation, effective presentations, and processes. He was speaker at Biomedical Engineering Congress at Instituto Politécnico Nacional in 2013.