John Liebig

VP of Customer Solutions
Illumina

Successful leader in the medical device and biotech industry who possesses a unique blend of senior management experience across a broad spectrum of departmental responsibilities.Specialties: Customer Experience Management, Field Service & Customer Support, Marketing & Sales Strategy, Product Management, Process Improvement, QSR & FDA regulations

Check out the incredible speaker line-up to see who will be joining John.

Download The Latest Agenda

Day One: Harnessing The Power of Service Technology and Analytics

Monday, October 2nd, 2017

23:50 Panel: ‘I’d like to Phone a Friend!’ Equipping Your Field Techs With Tools for Best-in-Class On-Site Service

Because service leaders and front line technicians have an array of mobile devices and apps to choose from, it’s vital to have a formal mobile strategy in place. Join our panelists as they debate how best to:

- Digitizing learning materials and technical manuals to provide on-demand access on any device
- Giving your techs quick access to asset history, other field reports on similar fixes and device manuals
- Ensuring the ability for easy communication between all technicians, should there be need for a second opinion or a higher level of expertise
- Experimenting with Google-glass or remote live video support technology