Field Service Medical 2016 (past event)
February 16 - 18, 2016
Contact Us: 1.888.482.6012
Danny Barnett
Regional Service Director
Abbott
Director of Customer Service for the Core Laboratory business unit of the Diagnostics Division of Abbott Laboratories. My organization delivers products and services to all segments of the healthcare community. Our focus is the large Healthcare providers, our product scope covers all areas of Clinical Laboratory as well as automation and software. Before leading a large field force my focus was on building an automation and informatics organization and business development activities focused on developing business to business partnerships. I lead as a district manager and various technical specialty positions as well as training manager.
Check out the incredible speaker line-up to see who will be joining Danny.
Download The Latest AgendaDay Three: The Role of Your Customer in an Increasingly Connected World
Saturday, December 2nd, 2017
09:50 Managing Your Customer Relationships: How to Develop Loyal and Lasting End-User Partnerships
Fully engaged customers lead to more loyal customers which lead to increased profitability. Our panel of experts will discuss appreciating your customer at a deeper level and streamlining internal work-forces and procedures to increase end-user efficiency. They will look at:
- Preparing to shift mindsets from “how did our technicians do” to “how are our customers doing”
- Leveraging the intersection of performance and customer satisfaction to ensure your service delivery is properly balanced to your customers’ needs
- Reducing the amount of effort that a customer has to take from first call to delivery
- Preparing to shift mindsets from “how did our technicians do” to “how are our customers doing”
- Leveraging the intersection of performance and customer satisfaction to ensure your service delivery is properly balanced to your customers’ needs
- Reducing the amount of effort that a customer has to take from first call to delivery