Brad Knudson

General Manager/COO
Emsar

Brad Knudson is the GM/COO for EMSAR (Equipment Management Service and Repair). EMSAR is an independent ISO 9001 certified national service organization dedicated to providing high quality medical equipment installation, service and repair.

He is a 20 year active duty Army veteran. After the military Brad worked for Stryker Communications for 8 years as a project manager, regional integration services manager and international integration service manager. Most notably Brad developed and implemented 9 regional service divisions on 6 continents. He managed a cross-functional team who executed and completed the largest and most complex Medical Device Field Action in Stryker Communication’s history consisting of 4832 operating rooms and over 20,000 medical devices. He developed and implanted an International Quality Plan between Stryker International Distributors and Stryker Communications for the sale, ordering, installation and servicing of the Stryker Communications product lines, internationally.

Brad has a BA from Kansas State University and an MBA from Auburn University

Check out the incredible speaker line-up to see who will be joining Brad.

Download The Latest Agenda

Day Two: Next Generation Support: Re-Assessing Your Service Culture

Thursday, November 2nd, 2017

10:00 Panel: It’s Complicated: Keeping Your Field Service Team Happy and Engaged in Your Long-Distance Relationship

Advances in technology have created exciting opportunities for front-line technicians, but service leaders have to be careful not to discount the power of people. Our panelists lead large teams of field service engineers who care for millions of customers and they all know that an effective service manager puts people (both employees and customers) first. In this session our panelists will discuss how they are:

- Surveying your workforce regularly to learn where possible improvements lie
- Scrutinizing communications and put together a plan of action to deter employee drop-off
- Driving moral and motivation for a job will done with incentive programs or bonus rewards