Bill Mannes

Director, Centers of Excellence
Universal Hospital Services, Inc

Check out the incredible speaker line-up to see who will be joining Bill.

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Day One: Harnessing The Power of Service Technology and Analytics

Monday, October 2nd, 2017

09:50 Panel: Measuring Service Success: What Metrics Should You Be Looking At?

Have you recently benchmarked your service against your competitors? If not, here’s your chance! Join our panel of experts from top medical device manufacturers and key technology providers as they discuss how they are measuring success in their service business including:

- Establishing what success means to your service business
- Looking at what KPIs most accurately measure your version of success
- Using actionable insights from the KPIs analyzed to keep improving your efficiency