Bhaskar Banerjee

Chief Solutions Officer
OnProcess Technology

Bhaskar is an expert at growing and managing complex, global supply chain solution organizations. He joined OnProcess when the company acquired BNKe, where Bhaskar was CEO. Bhaskar has more than 15 years of experience in management consulting, IT and outsourcing industries, leading strategic direction, business development and delivery management. Earlier in his career, Bhaskar held senior positions with PricewaterhouseCoopers, United Parcel Service, GE and Genpact. He has an Electronics Engineering degree from Jadavpur University, Calcutta and a Post Graduate in Management from Indian Institute of Management, Bangalore.

Check out the incredible speaker line-up to see who will be joining Bhaskar.

Download The Latest Agenda

Day Two: Next Generation Support: Re-Assessing Your Service Culture

Thursday, November 2nd, 2017

16:00 Roundtable Discussions

Ok, at this point of the day, you’ve seen the slides & you’ve plugged into the panels. But now you’re ready to get involved. You’re ready to share your own service challenges, successes & failures. And at Field Service Medical, you’re in control of the conversation. Since our inception four years ago, our unique, peer-to-peer tables have been the star of the show. As part of a small group, you’ll hear how other manufacturers are getting to grips with service & support. You’ll be inspired to take their approaches back to your workplace. And you’ll have fun doing it. Every 40 minutes, we’ll tackle a new topic with a new expert host. Enjoy!

1. The IoT Service Revolution: Discover The Impact of Service in a World of Connected Medical Devices
Michael Anderson, Senior Director, SLM Solution Management, PTC

2. eLearning: How to Best Train Your Employees On Demand Carrie Hahn, Global Services Program Manager, Medtronic

3. How to Differentiate Your Service from Your Competition Mario Guendelman, Service Director-West Region, Medivators

4. Pinpointing Quality Metrics To Ensure A Superior Call Center Innovation Spotlight Joseph Sorci, Director, Technical Services, Arjohuntleigh

5. Aftermarket Parts … What Is Your Strategy?
Stacy Blakley, Services Sales Director | SmartCare™ Service, Hill-Rom

6. Margin Erosion – How is Your Service Value Proposition Counter-Balancing Customer Cost Pressures to Simply Reduce Price of Service Coverage?
Michael Smethy, Director, Service Business Management, DX Division, Siemens Healthcare

7. The Impact of Uptime: Using Machine Analytics to Optimize Supplier, Provider and Patient Outcomes
Bhaskar Banerjee, Chief Solutions Officer, OnProcess Technology