Field Service Medical 2016 (past event)
February 16 - 18, 2016
Contact Us: 1.888.482.6012
Amos Schneller
Vice President Customer Support
Medivators
Check out the incredible speaker line-up to see who will be joining Amos.
Download The Latest AgendaDay Two: Next Generation Support: Re-Assessing Your Service Culture
Thursday, November 2nd, 2017
11:50 Morning Roundtable Discussions
1. Service Bundling – How to Ensure Service Value is Recognized
Tom Buckley, Director, Global Technical Services, Boston Scientific
2. What Creates Customer Loyalty?
Christian Eras, Vice President Global Service, Ziehm Imaging
3. Next Generation Support as a Corporate Objective –Building the Business Case
Steve Lightstone, Vice President of Sales, CaseBank
4. Technology Roadmap to Transform Service Operations
Joe Beal, VP Service Process & Operations, Hill-Rom
5. Are You Ready for 15 Minutes SLA’s?
Tom Bowe, Global Industry Leader, IFS
6. The Changing Face of the Field Engineer– What Skillsets Will Make them Successful in the IOT Environment
David Bisciotti, Global Operation, Vice President Customer Service, Varian
7. It’s a Whole New World: Best Practices for Standardizing Your Service in Foreign Markets
Amos Schneller, Vice President Customer Support, Medivators
Tom Buckley, Director, Global Technical Services, Boston Scientific
2. What Creates Customer Loyalty?
Christian Eras, Vice President Global Service, Ziehm Imaging
3. Next Generation Support as a Corporate Objective –Building the Business Case
Steve Lightstone, Vice President of Sales, CaseBank
4. Technology Roadmap to Transform Service Operations
Joe Beal, VP Service Process & Operations, Hill-Rom
5. Are You Ready for 15 Minutes SLA’s?
Tom Bowe, Global Industry Leader, IFS
6. The Changing Face of the Field Engineer– What Skillsets Will Make them Successful in the IOT Environment
David Bisciotti, Global Operation, Vice President Customer Service, Varian
7. It’s a Whole New World: Best Practices for Standardizing Your Service in Foreign Markets
Amos Schneller, Vice President Customer Support, Medivators